Refund Policy

At Mage H.D. Inc, we stand behind the quality of our services and want you to be completely satisfied. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service was not delivered as promised in the agreed timeline
• Deliverables do not meet the specifications outlined in the project agreement
• Technical issues prevent the proper functioning of delivered services
• We are unable to provide the contracted service due to technical limitations
• Cancellation within the specified cancellation window (where applicable)

2. Service-Specific Refund Terms

Subscription Services

• Monthly Subscriptions: No refunds available
• Annual Subscriptions: Pro-rated refund available within 30 days of initial subscription
• Recurring Billing: No refunds for previous billing cycles, future charges can be cancelled
• Partial Month/Year: No refunds for periods already consumed

Custom Development Projects

• No Refunds: No refund available once work has started
• Completed Work: No refund on completed work
• Change Requests: Additional work due to scope changes is non-refundable

Digital Marketing Services

• SEO Services: No refund after service has started
• PPC Management: Management fees are non-refundable after the process has started
• Ad Spend: Third-party advertising costs are non-refundable
• Content Creation: Completed content pieces are non-refundable

Consultation Services

• Strategy Sessions: Full refund available if cancelled 24 hours before scheduled time
• Completed Sessions: No refund for attended consultation sessions
• No-Show: No refund for missed appointments without 24-hour notice

3. Non-Refundable Items

The following items are not eligible for refunds:

• Third-Party Costs: Domain registrations, hosting fees, advertising spend, premium tool subscriptions
• Completed Work: Delivered websites, applications, or marketing materials that meet specifications
• Time-Sensitive Services: Services where the value is tied to timing (e.g., holiday marketing campaigns)
• Custom Research: Market research, competitive analysis, and custom reports
• Training Services: Completed training sessions or workshops
• Emergency Services: Rush jobs or emergency support requests

4. Refund Request Process

How to Request a Refund

1. Contact Us: Email hello@magehd.com with your refund request
2. Provide Information: Include your order number, reason for refund, and any supporting documentation
3. Allow Review Time: We will review your request within 3-5 business days
4. Resolution: You will receive a response with the decision and next steps

Required Information

Please include the following in your refund request:

• Full name and contact information
• Order or invoice number
• Date of purchase or service commencement
• Detailed reason for the refund request
• Any relevant documentation or evidence
• Preferred refund method

5. Refund Processing

Processing Time

• Review Period: 3-5 business days to review and approve eligible requests
• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 3-5 business days to process
• Wire Transfer Refunds: 7-14 business days to process

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit card purchases will be refunded to the original card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be refunded via wire transfer
• Alternative methods may be arranged in special circumstances

6. Partial Refunds

In certain situations, partial refunds may be offered:

• Pro-rated Services: Based on unused portion of subscription or service period
• Service Downgrades: Credit difference for plan changes mid-cycle
• Early Termination: Refund for prepaid but unused services

7. Dispute Resolution

If you are not satisfied with our refund decision:

• Appeal Process: You may appeal the decision within 30 days
• Escalation: Disputes will be reviewed by senior management
• Mediation: We may suggest third-party mediation for complex disputes
• Legal Rights: This policy does not limit your legal rights as a consumer

8. Chargebacks and Payment Disputes

• Chargebacks may result in account suspension
• Unauthorized chargebacks may incur additional fees
• All account access will be suspended during chargeback investigations

9. Refund Policy Updates

This Refund Policy may be updated periodically. Changes will be:

• Posted on our website with an updated revision date
• Communicated to active customers via email
• Applied to future transactions only
• Subject to a 30-day notice period for material changes

10. Contact Information

For refund requests or questions about this policy, please contact us: